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Enhancing feedback into security
Enhancing feedback into security
Duration: 1 days / 6 hours
Delivery method: Online/ In-company training
Target Audience: This course is designed for security professionals who play a role in promoting and fostering a security-conscious culture their organisation.
Cost: Available upon application
Language: English
Course code: EFS-1
Introduction
Welcome to “Enhancing Feedback in Security,” a comprehensive course designed to elevate your understanding of how feedback can be a powerful tool in improving security practices, policies, and systems. In today’s rapidly evolving digital landscape, security isn’t just about tools and technology; it’s about creating a feedback-driven culture that strengthens resilience, adaptability, and awareness across every layer of an organization.
What you will learn
Through this course, you’ll explore the essential components of an effective security feedback loop and discover how real-time insights, constructive critique, and continuous improvement can transform your approach to safeguarding data and infrastructure. You’ll gain practical skills in:
Through this course, you’ll explore the essential components of an effective security feedback loop and discover how real-time insights, constructive critique, and continuous improvement can transform your approach to safeguarding data and infrastructure. You’ll gain practical skills in:
Understand the structure and importance of feedback loops and how to embed them into your organization’s security operations to proactively identify and resolve vulnerabilities.
Learn how to establish policies that evolve with emerging threats and user behaviour, keeping systems aligned with the latest in security best practices.
Use data analytics to measure the effectiveness of security interventions and inform decision-making, focusing on refining practices that maximize protection.
Improve security awareness among team members and stakeholders by making feedback an integral part of their daily interactions with security systems.
Dive into incident analysis techniques that emphasize honest and constructive feedback, allowing teams to learn and improve from every experience.
By the end of the course, you’ll be equipped with actionable tools to not only enhance security feedback mechanisms but also build a more adaptive, engaged, and security-conscious culture within your organization. Whether you’re a security professional, team leader, or a policy maker, this course will provide you with the skills needed to make feedback a catalyst for continuous improvement in security. With the final module, how to create a security feedback action plan.
Potential course benefits, the why
Differences between internal and external feedback
Feedback – internal
Often delivered in formal settings such as annual reviews, performance feedback focuses on an employee’s individual contributions and how well they meet their role expectations.
This type of feedback is shared among colleagues and team members. Peer feedback can provide valuable insights, helping individuals improve by leveraging the observations of those who work closely with them.
Feedback from a manager to an employee to provide guidance, identify strengths and weaknesses, and help align individual performance with team and company goals.
Individuals reflecting on their own performance, often part of structured review processes where employees assess their work, progress, and goals before receiving feedback from others.
A comprehensive feedback system that includes input from multiple sources, such as peers, subordinates, managers, and the individual themselves. This gives a rounded view of performance and areas for development.
Informal and immediate feedback provided during or immediately after tasks or projects. It helps address issues as they arise, allowing for quick adjustments and learning.
Feedback – external
Input from customers regarding their satisfaction with a product or service. This can be gathered through surveys, reviews, focus groups, or direct communication. Customer feedback is essential for understanding the market’s reception and identifying potential areas of improvement.
Broader than individual customer input, market feedback reflects trends, preferences, and needs across the industry or market segment. This can come from market research, competitive analysis, or industry reports.
Feedback from suppliers and partners in the supply chain can highlight efficiencies, areas for cost savings, or opportunities for improvement in procurement and production processes
Feedback from investors, board members, or other stakeholders who have a vested interest in the company’s performance and direction. This type often focuses on long-term strategic outcomes, profitability, and operational efficiency.
Information and opinions from public-facing sources, including media coverage, social media, and public forums. This feedback can shape a company’s public image and influence how the brand is perceived in the broader community.
In-house courses
Zoom is a default setting for this course, it could be delivered via Microsoft Teams or Webex.
Bespoken inhouse delivery: No matter how good a chef is, a person will modify the plate in front of them and may even leave some items on the side.
The above course can be modified to better fit, the appetite of your organisation
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