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Customer service for security practitioner
Customer service for security practitioner
Duration: 1 days / 6 hours
Delivery method: Online/ In-company training
Target Audience: This course is for internal security departments, to enhance their customer service skills to their stakeholders.
Cost: Available upon application
Language: English
Course code: CSSP-1
Introduction
In the world of security, exceptional customer service goes beyond just communication. It requires understanding behaviour, assessing situations quickly, and ensuring both safety and satisfaction. Our “Customer Service for Security Practitioners” course blends the art of profiling and behavioural analysis with key customer service skills, empowering security professionals to handle interactions with insight, empathy, and confidence.
This comprehensive one-day course provides you with the tools to assess and respond to customer behaviour, anticipate potential security concerns, and effectively communicate with a wide range of individuals. You’ll learn how to defuse conflicts, read body language, and apply behavioural analysis to enhance customer experiences—without compromising on security.
This course equips you with a unique set of skills to excel in both customer service and situational awareness. Elevate your career by becoming a more proactive, customer-focused security professional.
Potential course benefits, the why
Master effective verbal and non-verbal communication techniques to improve customer interactions.
Learn how to balance maintaining security protocols while delivering exceptional customer service.
Gain valuable skills in profiling and behavioral analysis to better understand and respond to customer behaviors.
Learn practical strategies for de-escalating tense situations and resolving conflicts professionally.
Enhance your ability to read body language, assess risks, and anticipate security concerns during customer interactions.
Build confidence in managing hostile or challenging individuals without escalating situations.
In-house courses
Zoom is a default setting for this course, it could be delivered via Microsoft Teams or Webex.
The above course can be modified to better fit, the appetite of your organisation
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