Terms and Conditions - Training
These Terms and Conditions ("Terms") apply to the purchase and use of distance learning and in-person training services ("Training Services") provided by Avsec Resilience Ltd ("we", "us", "our"). By purchasing any Training Services, the customer ("you", "your") agrees to be bound by these Terms.
We are registered in England and Wales under company number 08349700, with our registered office at [insert registered office address]. Our VAT registration number is GB 154 4586 93.
These Terms are governed by UK law, including provisions related to distance selling as set out in the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
1. Order Process and Contract Formation
A contract between you and Avsec Resilience Ltd is formed upon our written acceptance of your order, either through email confirmation or provision of access to the Training Services. We reserve the right to refuse or cancel any order prior to confirmation, in which case you will be notified, and any payment received will be refunded in full.
2. Description of Training Services
The Training Services comprise structured training, learning materials, online resources, and any additional content or services expressly specified at the time of purchase or booking.
Training Services may be delivered remotely (including via digital learning platforms), in-house at your premises, or in person at a designated venue, as agreed in writing at the time of booking.
Some Training Services may be described as certified, accredited, or leading to the issue of a certificate of completion, while others are non-certified and provided for learning, awareness, or professional development purposes only. Certification, accreditation, or recognition will apply only where explicitly stated in writing at the time of purchase and is subject to meeting any stated attendance, assessment, or payment requirements. No certification or qualification is implied where this is not expressly stated.
While we take reasonable care to ensure that all descriptions, course outlines, and training content are accurate and up to date, we reserve the right to amend, update, or refine Training Services where reasonably necessary to maintain quality, accuracy, compliance, or relevance. Any such changes will not materially reduce the overall value or learning outcomes of the Training Services.
3. Pricing, Payment and Instalment Agreements
The price of the Training Services will be stated at the time of purchase. All prices are quoted in GBP and are inclusive of VAT unless otherwise stated.
Payment must be made in full (unless a payment plan is agreed – see below) before access to digital content is granted or before attendance at an in-person training session.
Unless expressly stated in writing, the course fee covers tuition and training materials only. For classroom or in-person training, you are responsible for all additional costs associated with attendance, including but not limited to flights, visas, local transport (e.g. taxis, transfers), accommodation, meals, and other subsistence expenses (see Section 5).
Instalments and Payment Plans
Where we offer instalments, you acknowledge this is a binding commitment to pay the full course fee in accordance with the agreed schedule.
By selecting a payment plan, you agree that:
You remain liable for the full course fee, regardless of whether you complete or access the Training Services.
The first payment will be taken at the point of purchase, with subsequent payments collected automatically on the agreed schedule.
Failure to make payments may result in suspension or termination of your access until payments are brought up to date.
We reserve the right to recover unpaid balances, including recovery costs.
Certificates will only be issued once all payments have been received in full.
3A. Quotations and Validity
Any quotation for Training Services provided by us, whether in writing or electronically, will remain valid for 30 calendar days from the date of issue unless otherwise stated in the quotation itself.
After the validity period expires, we reserve the right to amend or withdraw the quotation without notice. A binding contract is only formed once you place an order and we provide written acceptance in accordance with Section 1.
4. Cancellation, Refunds, Substitutions and Transfers
Consumer Purchases
Under the Consumer Contracts Regulations, you have the right to cancel your purchase of distance learning Training Services within 14 calendar days of receiving confirmation of your order (the "Cooling-Off Period"), provided you have not accessed or downloaded any Training Services. If you cancel within this period, you will receive a full refund.
For in-person training, you may also cancel within the Cooling-Off Period for a full refund.
Cancellations Outside the Cooling-Off Period
Refunds for in-person training will only be provided if cancellation is made more than 60 calendar days before the scheduled training date.
Cancellations made within 60 days of the scheduled training date are not refundable, unless agreed at our discretion.
Once virtual learning content has been accessed, or an in-person session attended or missed without cancellation, no refund will be provided.
Substitutions and Transfers
You may substitute delegates at no additional cost, provided we are notified at least 7 days before the course start date.
Transfers to alternative dates may be possible, subject to availability and an administration fee.
Please note: any costs you have incurred in connection with attendance (e.g. flights, visas, transport, accommodation, meals) are your responsibility and are non-refundable.
5. Delivery of Training Services
Access to digital content is provided upon receipt of full payment.
For in-person training, joining instructions (including venue details and timings) will be sent in advance.
You are responsible for providing accurate contact details and ensuring you have adequate technology to access online Training Services. Online training is delivered by default via Zoom. If you request delivery via an alternative platform (e.g. Webex or Microsoft Teams), additional charges may apply (see Section 11).
For classroom or in-person training, unless otherwise stated in writing, the course fee covers tuition and training materials only. You are responsible for all additional costs associated with attendance, including but not limited to flights, visas, local transport (e.g. taxis, transfers), accommodation, meals, and other subsistence expenses.
We are not liable for delays caused by incorrect information or issues outside our control (e.g. internet failures, travel disruption).
6. Certificates and Accreditation
Certificates of completion (digital or physical) will be issued upon successful completion of a course, provided:
All fees have been paid in full, and
Any attendance or assessment requirements have been met.
Timeframes for issuing certificates will be confirmed in joining instructions.
7. Health, Safety and Conduct (In-Person Training)
You must comply with all health and safety rules at the training venue and follow reasonable instructions of our trainers.
We reserve the right to remove any delegate whose behaviour is disruptive, unsafe, or inappropriate, without refund.
8. Licence and Use of Training Materials
On purchase, you are granted a non-exclusive, non-transferable licence to access and use Training Services for personal or organisational learning purposes only.
You may not reproduce, distribute, share, or resell any part of the Training Services without our prior written consent. Any breach may result in termination without refund and may lead to legal action.
9. Intellectual Property
All content provided as part of the Training Services, including but not limited to text, graphics, audio, video, and software, is the intellectual property of Avsec Resilience Ltd or its licensors. No ownership rights are transferred to you.
10. Confidentiality (Bespoke/In-House Training)
Where bespoke or in-house training is developed using your data, policies, or processes, both parties agree to maintain confidentiality over any proprietary or sensitive information shared.
11. Technical Support and Third-Party Platforms
We provide reasonable support to ensure you can access online Training Services. However, we do not guarantee compatibility with your equipment, software, or internet connection.
Zoom is our default platform for online training delivery. If you request that training be delivered via an alternative platform (e.g. Webex or Microsoft Teams), additional charges may apply to cover associated costs.
Where Training Services are delivered via third-party platforms, you must comply with those providers’ terms of use.
12. Force Majeure
We shall not be liable for delays or non-performance due to events outside our reasonable control, including but not limited to strikes, natural disasters, pandemics, IT system failures, or acts of war/terrorism.
13. Limitation of Liability and Disclaimer
We aim to provide high-quality Training Services but do not guarantee they will meet your specific requirements or be error-free.
To the fullest extent permitted by law, our liability is limited to the amount you paid for the Training Services. We are not liable for indirect or consequential losses, including business interruption, lost profits, or data loss.
Training is for educational purposes only and does not guarantee employment, licensing, or regulatory approval unless explicitly stated.
14. Data Protection and Privacy
We will process personal data in accordance with the UK GDPR and Data Protection Act 2018.
Full details are set out in our Privacy Policy, available on our website or on request. By purchasing Training Services, you consent to our processing of your personal data for course administration, certification, and customer service.
15. Termination
We may terminate your access to Training Services immediately if you:
Breach these Terms,
Fail to make payment,
Misuse our intellectual property, or
Engage in inappropriate conduct.
16. Changes to These Terms
We may update or modify these Terms at any time. Revised Terms will apply to orders placed after publication. Quotations are subject to change outside their stated validity period (see Section 3A).
17. Complaints and Contact Information
If you have any concerns or complaints, please contact us in writing:
Avsec Resilience Ltd
Email: info@avsec-resilience.com
We will respond in line with our customer service policy.
18. Governing Law and Jurisdiction
These Terms are governed by and construed in accordance with the laws of England and Wales. Both parties submit to the exclusive jurisdiction of the courts of England and Wales.
19. Entire Agreement and Severability
These Terms represent the entire agreement between us regarding Training Services.
If any provision is held invalid or unenforceable, the remaining provisions will remain in full force.
By purchasing and accessing the Training Services, you confirm that you have read, understood, and agreed to these Terms.
