Terms and Conditions - Training
Effective Date: July 2026
Last Updated: July 2026
1. Introduction
These Training Terms and Conditions ("Training Terms") govern the purchase, booking, access to and participation in training services provided by Avsec Resilience Ltd ("we", "our", "us").
By purchasing, accessing or attending any training provided by Avsec Resilience Ltd, you agree to be bound by these Training Terms.
These Terms apply to:
- Classroom training
- Virtual instructor-led training
- E-learning courses
- Bespoke training
- In-house training
- Workshops
- Webinars
- Coaching
- Mentoring
- Consultancy delivered as structured learning
- Future digital learning products
These Terms should be read alongside our Website Terms and Conditions, Privacy Policy and other applicable policies published on our website.
2. About Us
Training is provided by:
Avsec Resilience Ltd
Company Number:
08349700
Registered Office:
Chiltern House
45 Station Road
Henley-on-Thames
Oxfordshire
RG9 1AT
United Kingdom
Website:
Email:
VAT Registration:
GB154458693
3. Formation of Contract
A contract is formed when we:
- confirm your booking;
- accept your purchase; or
- provide access to training materials.
We reserve the right to refuse or cancel bookings before confirmation.
If we cancel before acceptance, any monies paid will be refunded in full.
4. Training Services
Training may be delivered:
- Online
- Classroom
- Hybrid
- At customer premises
- Through our e-learning platform
- Via webinars
- Through future digital learning platforms
Course descriptions, durations and learning outcomes are provided for guidance.
We reserve the right to improve or update training where reasonably necessary without materially reducing its value.
5. Course Access
Access to online training is provided to the named learner only.
Course licences are:
- personal
- non-transferable
- non-exclusive
Accounts must not be shared.
We may suspend access where:
- accounts are shared
- misuse is detected
- payment has not been received
- these Terms are breached
6. Pricing and Payment
Course fees are shown at the time of booking.
Unless otherwise stated:
- prices include VAT where applicable;
- payment is required before access or attendance;
- course fees cover tuition and stated learning materials only.
Travel, accommodation, visas, meals and other expenses remain the responsibility of the learner unless expressly included.
7. Instalment Plans
Where instalment plans are offered:
- you remain responsible for the full course fee;
- missed payments may result in suspension of access;
- certificates will only be issued once payment has been completed;
- unpaid balances may be recovered through appropriate legal processes.
8. Quotations
Training quotations remain valid for 30 calendar days, unless otherwise stated.
A quotation does not constitute a binding agreement until accepted by Avsec Resilience Ltd.
9. Cancellations and Refunds
Consumer purchases
Where applicable under UK consumer law, distance learning purchases may be cancelled within 14 calendar days, provided course content has not been accessed.
If digital learning has been accessed during the cooling-off period, your cancellation rights may be affected in accordance with applicable legislation.
Classroom training
Unless otherwise agreed:
- cancellations more than 60 days before delivery may receive a full refund;
- cancellations within 60 days are normally non-refundable.
Online learning
Once online learning has been accessed:
- refunds will not normally be available;
- downloaded materials remain licensed and non-returnable.
Transfers
Transfers to another course date may be offered at our discretion and may be subject to an administration fee.
Delegate substitutions
Delegate substitutions may be accepted before course commencement, subject to reasonable notice.
10. Course Changes
Occasionally we may need to:
- change instructors;
- amend schedules;
- update materials;
- substitute learning activities;
- move between classroom and virtual delivery where necessary.
Such changes will not materially reduce the learning outcomes.
11. E-learning
Our e-learning platform records learning activity including:
- lesson completion;
- progress;
- assessment scores;
- certificates;
- downloads;
- login history.
This information is processed in accordance with our Privacy Policy.
12. Assessments
Some courses include:
- quizzes;
- practical activities;
- assignments;
- examinations.
Successful completion requirements will be explained within the course.
Assessment results are intended to demonstrate achievement within that course only.
13. Certificates
Certificates may be issued where:
- attendance requirements are met;
- assessments are successfully completed (where applicable);
- payment has been received in full.
Certificates:
- recognise successful completion;
- do not constitute regulatory approval unless expressly stated;
- do not guarantee competence or employment.
Avsec Resilience Ltd reserves the right to verify or withdraw certificates where fraud or misuse is identified.
14. Intellectual Property
All training materials remain the intellectual property of Avsec Resilience Ltd.
This includes:
- videos
- presentations
- manuals
- workbooks
- quizzes
- graphics
- CGI illustrations
- infographics
- templates
- downloads
- assessments
- AI prompts
- GPT learning assistants
Learners may not:
- copy;
- redistribute;
- reproduce;
- record;
- publish;
- resell;
- modify;
- upload to third-party websites;
- use materials to train AI systems;
without prior written permission.
15. Recording
Unless expressly authorised:
Learners must not:
- audio record training;
- video record training;
- screen record online courses;
- photograph course materials for redistribution.
Where sessions are recorded by Avsec Resilience Ltd, learners will be informed in advance where appropriate.
16. Learner Conduct
Learners are expected to behave professionally at all times.
We reserve the right to remove any participant whose behaviour is:
- abusive;
- disruptive;
- discriminatory;
- threatening;
- unsafe;
- unlawful.
Removal may occur without refund.
17. Technical Requirements
Learners accessing online training are responsible for ensuring they have:
- suitable internet access;
- compatible devices;
- supported web browsers;
- functioning audio equipment where required.
Zoom is our standard virtual classroom platform unless otherwise agreed.
18. Confidentiality
Where bespoke or in-house training involves customer information, both parties agree to maintain appropriate confidentiality.
Learners must not disclose confidential course discussions without permission.
19. Force Majeure
We shall not be liable for delays or cancellation arising from circumstances beyond our reasonable control including:
- severe weather;
- natural disasters;
- pandemics;
- industrial action;
- cyber incidents;
- internet outages;
- government restrictions;
- acts of terrorism;
- venue closures.
20. Limitation of Liability
Nothing excludes liability that cannot legally be excluded.
To the fullest extent permitted by law, Avsec Resilience Ltd shall not be liable for:
- indirect losses;
- consequential losses;
- business interruption;
- loss of profit;
- loss of opportunity;
- data loss.
Our maximum liability shall not exceed the fees paid for the relevant Training Services.
21. Data Protection
Personal information is processed in accordance with our Privacy Policy.
Information may be processed for:
- course administration;
- learner support;
- certification;
- customer service;
- quality assurance;
- legal compliance.
22. Complaints
If you are dissatisfied with any aspect of our Training Services, please contact:
We will investigate complaints in accordance with our Customer Service Policy.
23. Changes to These Terms
We may amend these Training Terms from time to time.
Updated versions will apply to future bookings unless otherwise required by law.
24. Governing Law
These Training Terms are governed by the laws of England and Wales.
The courts of England and Wales shall have exclusive jurisdiction.
25. Contact Us
For questions regarding these Training Terms, please contact:
Avsec Resilience Ltd
By purchasing, booking, accessing or participating in any Training Services provided by Avsec Resilience Ltd, you confirm that you have read, understood and agree to be bound by these Training Terms and Conditions.
If you have any questions regarding these Terms before booking a course, please contact us using the details above.
