Privacy policy
Effective Date: July 2026
Last Updated: July 2026
1. Introduction
Avsec Resilience Ltd is committed to protecting your privacy and handling your personal information responsibly, securely and transparently.
This Privacy Policy explains what personal information we collect, why we collect it, how we use it, who we may share it with, how long we keep it and the rights available to you under UK data protection law.
This policy applies when you visit our website, contact us, purchase or access training, use our e-learning platform, download resources, interact with our AI tools, or otherwise use our services.
2. Who We Are
Avsec Resilience Ltd is a UK-based aviation security, training and consultancy company.
Company: Avsec Resilience Ltd
Website: www.avsec-resilience.com
Email: info@avsec-resilience.com
For data protection purposes, Avsec Resilience Ltd is the data controller for the personal information described in this policy.
3. Information We Collect
We may collect personal information that you provide directly to us, including:
- Name
- Email address
- Telephone number
- Organisation
- Job title
- Billing details
- Course enrolments
- Messages sent through contact forms
- Training enquiries
- Feedback and survey responses
- Assessment or quiz submissions
- Certificate and completion records
We may also collect information automatically when you use our website or e-learning platform, including:
- IP address
- Browser type
- Device information
- Pages visited
- Login activity
- Course progress
- Lesson completion
- Quiz scores
- Download activity
- Cookie data
- Website analytics
4. E-learning Data
When you enrol in or access an online course, we may collect and process information relating to your learning activity, including:
- Courses purchased or accessed
- Lesson progress
- Completion status
- Quiz or assessment results
- Certificates issued
- Downloaded resources
- Login history
- Course feedback
- Learning analytics
We use this information to provide course access, support learners, issue certificates, improve our training materials and maintain accurate training records.
5. AI Assistants and Chatbots
If you use any Avsec Resilience AI assistant, chatbot or customised GPT, we may process information you enter into the tool, including prompts, questions, uploaded content and generated responses.
AI tools are provided for learning, support and guidance. You should not submit confidential, classified, sensitive, restricted, security-sensitive or commercially confidential information unless you are authorised to do so.
AI-generated responses may be inaccurate or incomplete and should not be treated as legal, regulatory, operational or professional advice.
6. How We Use Your Information
We use personal information to:
- Respond to enquiries
- Provide consultancy, training and e-learning services
- Manage learner accounts
- Process course enrolments and payments
- Track course progress
- Issue certificates
- Provide downloads and learning resources
- Improve our website and training materials
- Provide customer support
- Send service updates
- Send marketing communications where permitted
- Maintain security and prevent misuse
- Comply with legal, tax and regulatory obligations
7. Legal Basis for Processing
We process personal information under one or more of the following legal bases:
- Contract: to provide services, training or course access you have requested.
- Consent: where you have agreed to receive marketing or provide optional information.
- Legitimate interests: to operate, improve and protect our business, website and services.
- Legal obligation: where we must retain or disclose information to comply with the law.
8. Payments
Where payments are made through our website, payment information may be processed by third-party payment providers. Avsec Resilience Ltd does not normally store full payment card details.
Payment providers may process your information in accordance with their own privacy policies and legal obligations.
9. Marketing Communications
We may use your contact details to send updates about our courses, services, resources or events where you have consented or where we are otherwise permitted to do so.
You can unsubscribe from marketing communications at any time by using the unsubscribe link or contacting us directly.
10. Cookies and Analytics
Our website uses cookies and similar technologies to operate effectively, improve user experience, analyse website performance and support e-learning functionality.
Cookies may be used to remember login sessions, course progress, preferences and website activity.
Further details are available in our Cookie Policy.
11. Who We Share Information With
We may share personal information with trusted third parties where necessary to operate our services, including:
- Website hosting providers
- E-learning platform providers
- Payment processors
- Email and communication providers
- Analytics providers
- IT support providers
- Professional advisers
- Regulators or law enforcement where required by law
We do not sell your personal information to third parties.
12. International Transfers
Some third-party services we use may process data outside the United Kingdom.
Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place, such as contractual protections or recognised data transfer mechanisms.
13. Security
We take reasonable technical and organisational measures to protect personal information from loss, misuse, unauthorised access, disclosure or alteration.
These measures may include secure hosting, access controls, password protection, encryption, backups, monitoring and limiting access to authorised personnel only.
No website or online service can be guaranteed to be completely secure, but we take data protection seriously and continually review our approach.
14. Data Retention
We keep personal information only for as long as necessary for the purposes for which it was collected.
Typical retention periods may include:
- Enquiries: up to 2 years
- Customer and financial records: up to 7 years
- Training and certificate records: up to 7 years or longer where required for verification
- Website analytics: according to provider settings
- Marketing records: until you unsubscribe or request removal
- AI interaction records: retained only as required for service improvement, security or legal purposes
We may retain limited records where necessary to comply with legal obligations, resolve disputes or verify training completion.
15. Training Records and Certificates
Where you complete training with Avsec Resilience Ltd, we may retain records of attendance, course completion, assessment results and certificates issued.
These records may be used to:
- Verify completion
- Reissue certificates
- Support learner records
- Respond to authorised employer or client enquiries
- Maintain training quality and compliance records
16. Your Rights
Under UK data protection law, you may have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information
- Restrict how we use your information
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Complain to the Information Commissioner's Office
To exercise your rights, please contact us using the details below.
17. Children’s Privacy
Our website, training and consultancy services are intended for adults and professional users. We do not knowingly collect personal information from children.
18. Links to Other Websites
Our website may contain links to external websites. We are not responsible for the privacy practices, security or content of third-party websites.
You should review the privacy policies of any external websites you visit.
19. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or business operations.
The latest version will always be available on our website.
20. Contact Us
If you have any questions about this Privacy Policy or how we handle personal information, please contact:
Avsec Resilience Ltd
Email: info@avsec-resilience.com
Website: www.avsec-resilience.com
You also have the right to complain to the Information Commissioner's Office (ICO) if you are unhappy with how your personal information has been handled.
